IT Service Management (ITSM) Platform
The IT Service Management (ITSM) Platform is a suite of software tools and capabilities designed to help IT departments manage and deliver IT services to end-users within an organization. It encompasses many processes, including incident management, problem management, change management, service request management, and asset management. ITSM platforms aim to streamline IT operations, improve service delivery, and enhance customer satisfaction.
Why Organizations Should Know All External Implementations, Third Parties, and Supply Chain for Cybersecurity:
Sensitive Data Exposure: ITSM platforms often contain susceptible data, including user credentials, system configurations, incident reports, and knowledge base articles. Unauthorized access or breaches could lead to significant operational disruptions, financial losses, and reputational damage.
Expanded Attack Surface: Each external SaaS-based implementation, third party, and supplier in the supply chain introduces a potential entry point for cyberattacks. Identifying these connections helps assess and mitigate the expanded attack surface, reducing the risk of breaches that could compromise IT infrastructure and services.
Third-Party Risk Management: Third-party vendors and suppliers may have different security standards and practices. Understanding their cybersecurity posture is crucial to managing the risk they introduce to your organization's IT environment. This allows for setting security requirements, monitoring compliance, and addressing vulnerabilities.
Incident Response and Recovery: Knowing all external connections enables a swift and targeted response to a security incident. Organizations can quickly identify affected systems, isolate the breach, and implement recovery measures, minimizing the impact on IT service delivery.
Supply Chain Vulnerabilities: Cybersecurity threats can originate from direct third parties and deeper within the supply chain. Vulnerabilities in a fourth or fifth-party vendor can still impact the organization, potentially leading to unauthorized access to IT systems or data breaches.
Regulatory Compliance: Many industries have specific requirements for IT service management and data protection. Identifying all external implementations and their associated entities ensures that the organization complies with these regulations, avoiding penalties and reputational damage.
How ThreatNG Helps Secure Organizations, Third Parties, and Supply Chain:
ThreatNG, as an all-in-one EASM, DRP, and security ratings solution, can enhance the security of ITSM implementations across the organization's ecosystem:
Discovery and Visibility: ThreatNG discovers and maps all externally identifiable SaaS-based ITSM implementations, including those used by third parties and suppliers. It provides comprehensive visibility into the attack surface, including shadow IT and unauthorized instances.
Risk Assessment and Prioritization: ThreatNG assesses the respective owner of each implementation's security posture, identifying vulnerabilities, misconfigurations, and potential attack vectors. It analyzes configuration settings, user access controls, and data exposure risks. These risks are then prioritized based on their severity and potential impact.
Continuous Monitoring and Alerting: ThreatNG monitors all discovered implementations for configuration changes, new vulnerabilities, and emerging threats. Real-time alerts notify security teams of any identified risks, enabling immediate action.
Remediation and Mitigation: ThreatNG provides actionable remediation guidance, including specific configuration changes, patching instructions, and best practices. It also facilitates collaboration with third parties to ensure they implement necessary security measures.
Integration with Complementary Solutions: ThreatNG integrates with SIEM, GRC, SSPM, and vulnerability management solutions. This integration allows for comprehensive risk assessment, automated compliance checks, centralized security management, and streamlined vulnerability remediation.
Example Workflow:
ThreatNG Discovery: ThreatNG discovers an unsecured ServiceNow instance used by an IT outsourcing provider within the organization's supply chain.
Risk Assessment: ThreatNG identifies that the owner of the ServiceNow instance has weak access controls and lacks encryption for sensitive incident data.
Prioritized Alert: ThreatNG generates a high-priority alert, notifying the organization's security team and the IT outsourcing provider.
Remediation Collaboration: The organization collaborates with the provider, guided by ThreatNG's recommendations, to strengthen access controls, implement robust encryption, and enforce MFA for the ServiceNow instance.
Continuous Monitoring and Assurance: ThreatNG continues monitoring the ServiceNow instance, ensuring security measures remain practical and new risks are promptly addressed.
Desired Business Outcomes:
Reduced Attack Surface: ThreatNG identifies and mitigates vulnerabilities in ITSM implementations, reducing the risk of data breaches and cyberattacks.
Improved Third-Party Risk Management: ThreatNG ensures third parties and suppliers adhere to security best practices and not introduce undue risks.
Enhanced Compliance: ThreatNG automates risk assessments and tracks remediation, ensuring compliance with industry regulations.
Strengthened Security Posture: ThreatNG provides a holistic view of the organization's security posture, enabling effective risk management and incident response.
Uninterrupted IT Service Delivery: ThreatNG safeguards ITSM platforms and data to help organizations maintain uninterrupted IT service delivery, minimize downtime, and ensure business continuity.
